Exchange and Return Policy
Exchange and Return Policy – Asia Family
First: Accepting and canceling applications
1. The store reserves the right to accept, refuse, or cancel any order in the following cases:
2. If the required product is not available
3. If the order is found to be fraudulent or contrary to store policies.
If the order is cancelled or not accepted, the store will refund the full amount paid to the customer for orders that were not fulfilled.
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Second: The store's right to modify policies
The store reserves the right to make any modifications or changes to:
Website.
Policies and agreements associated with it (including privacy policy).
Documents relating to the terms and conditions of service, as well as the exchange and return conditions.
These changes will be effective immediately upon being published on the website.
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Third: Goods exchange and return policy
Products can be returned within 24 hours of the order receipt date.
Products can be exchanged within 3 days of the date of receipt.
To maintain product quality and validity, products cannot be returned or exchanged after the specified period, except in the case of a manufacturing defect or flaw.
In the event of a manufacturing defect or error, the customer must report it immediately so that the necessary procedures for return or replacement can be taken.
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Fourth: Cases in which return or exchange is not possible
The product cannot be returned or exchanged in the following cases:
1. When submitting a return request after the specified period has expired (24 hours for return or 3 days for exchange).
2. If the product has been used, damaged, or is not in the same condition as when it was received.
3. When removing the safety sticker or tampering with the product.
4. If the product is without the original packaging or wrapping.
5. If the product has been used or opened in a way that affects its suitability or saleability.
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Fifth: Delivery costs
The customer bears the delivery cost if he wishes to exchange the product.
In case of a return request, the delivery fee will be deducted from the refund amount.
